Terms & Conditions
1. About Us
⚠ Complete next week: Add your full registered business name, address, company registration number, and VAT number. Under the EU eCommerce Directive these must appear in your terms.
Business name: Vanguard Cases
Website: vanguardcase.online
Email: vanguardcasesltd@gmail.com
Registered address: [To be added — next week]
Company registration no.: [To be added — next week]
VAT number: [To be added — next week]
By placing an order on this website, you enter into a legally binding contract with Vanguard Cases. Please read these terms carefully before purchasing. If you disagree with any part of them, do not use our website.
2. Prices & VAT
All prices displayed on this website are in Euros (€) and include VAT where applicable. The final price you see before checkout is the total amount you will pay — there are no hidden fees or additional charges.
⚠ Complete next week: Once you have your VAT number, confirm the applicable VAT rate here (e.g. "All prices include 18% Maltese VAT") and update the order confirmation email template in server.py accordingly.
We reserve the right to change prices at any time. Orders are charged at the price displayed at the time of purchase.
3. Placing an Order
When you click "Pay Now" and your payment is accepted, a contract is formed between you and Vanguard Cases. You will receive an order confirmation email — keep this as your receipt and proof of purchase.
We reserve the right to cancel an order if a product becomes unavailable or if we suspect fraudulent activity. In such cases, you will receive a full refund within 14 days.
4. Delivery
We will deliver your order within 30 days of the date of purchase unless we have agreed a different timeframe with you before your order is placed. This is a requirement under the EU Consumer Rights Directive (2011/83/EU).
Standard dispatch: 1–2 business days after payment is confirmed.
Estimated delivery: 3–5 business days (UK & Europe). International destinations may take longer.
Free shipping is included on all orders.
We are not responsible for delays caused by customs authorities, postal services, or events outside our control. If your order has not arrived within 30 days, contact us at vanguardcasesltd@gmail.com and we will investigate or issue a full refund.
5. Your Right of Withdrawal — 14-Day Cool-Off Period
Under EU law (Consumer Rights Directive 2011/83/EU), you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you (or a third party you nominate) take physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by an unambiguous statement (e.g. by email). You may use the model withdrawal form below, but it is not obligatory.
Model Withdrawal Form (Optional)
To: Vanguard Cases, vanguardcasesltd@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
— Ordered on (*) / received on (*):
— Order reference number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
Effect of withdrawal: If you withdraw, we will reimburse all payments received from you, including the costs of delivery (except for extra costs arising if you chose a type of delivery other than the least expensive standard delivery we offer). We will make the reimbursement without undue delay and no later than:
- 14 days after the day we receive back the goods; or
- 14 days after you provide evidence that you have returned the goods; or
- 14 days after the day you informed us of your decision to withdraw if no goods have been dispatched.
Reimbursement will be made using the same means of payment you used for the initial transaction (refunded to your original payment card via Stripe).
You must return the goods to us without undue delay and no later than 14 days from the day you informed us of your withdrawal. You bear the direct cost of returning the goods.
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Custom / personalised cases — where you have uploaded your own image or design, the item is made specifically for you. Once production has begun (typically within 24 hours of payment), custom cases cannot be cancelled or returned unless they arrive damaged or defective.
Standard (non-custom) cases are fully covered by the 14-day withdrawal right above.
7. Defective or Damaged Goods
Under EU law, goods must be delivered in conformity with the contract. If your case arrives damaged or defective, contact us within 30 days of receipt with photos and your order reference. We will arrange a replacement or full refund at no cost to you, including return shipping if required.
Your statutory consumer rights under the Sale of Goods Act and EU law are not affected by these terms.
8. Custom Cases — Your Image
When you upload an image for a custom case, you confirm that:
- You own the copyright to the image, or have permission from the copyright owner to use it for this purpose.
- The image does not infringe any third party's intellectual property rights.
- The image does not contain offensive, illegal, or defamatory content.
We reserve the right to refuse production of any image that violates these conditions. If we refuse, you will receive a full refund.
9. Our Intellectual Property
All product designs, branding, website content, and imagery created by Vanguard Cases are our intellectual property. You may not reproduce, distribute, or use them without our written permission.
10. Payment & Security
Payments are processed by Stripe. By purchasing, you also agree to Stripe's Terms of Service. We use Stripe's Strong Customer Authentication (3D Secure) to comply with the EU Payment Services Directive 2 (PSD2).
11. Limitation of Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
Subject to the above, our total liability to you for any losses arising in connection with these terms shall not exceed the amount you paid for the specific order giving rise to the claim.
Your statutory rights as an EU consumer are not affected by these terms.
12. Governing Law & Disputes
These terms are governed by the laws of Malta and the applicable laws of the European Union. Any disputes shall be subject to the exclusive jurisdiction of the Maltese courts, without prejudice to your rights as an EU consumer to bring proceedings in your country of residence.
As an EU consumer, you also have access to the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
13. Changes to These Terms
We may update these terms at any time. The "Last updated" date at the top of this page will always reflect the current version. Continued use of the website after changes constitutes acceptance of the new terms.
14. Contact
Questions about these terms? Email us at vanguardcasesltd@gmail.com. We aim to respond within 2 business days.